Terms & Conditions

In this document, "we", "us" and "SparrowAI" mean Abhinav Kumar Shukla. "You" means the person or organisation holding a SparrowAI account. "Your visitors" means the people who use the chat widget on your website — they are your users, not ours.

1. Accepting these terms

These Terms & Conditions govern your use of SparrowAI. By creating an account, embedding our widget on a website, or paying for a plan, you agree to them. If you are agreeing on behalf of a company or client, you confirm you are authorised to bind them.

You must be at least 18 years old and legally able to enter into a contract. SparrowAI is a business tool — it is not offered to children.

2. What SparrowAI does

SparrowAI lets you add an AI chat widget to a website you own. In outline:

1. You register a website and prove you control the domain.
2. We read the public pages of that domain to build a knowledge base for it.
3. You may upload PDF documents to add more knowledge.
4. You paste a small <script> tag on your website.
5. Your visitors ask questions; the AI answers using that knowledge base.

The AI answering those questions runs on a separate service we operate and on third-party AI model providers. We are a control panel and a delivery mechanism for it — we do not guarantee any particular AI model, and we may change the underlying model at any time.

3. Your account

• You can sign in with Google or with a username and password.
• Keep your credentials confidential. Anything done through your account is treated as done by you.
• Each registered website is issued a secret API key. Treat it as a password. If it leaks, tell us and we will rotate it.
• Tell us promptly at dev.leftnote@gmail.com if you believe your account has been accessed by someone else.

4. Domain verification — what you are confirming

Before a website can serve chat traffic you must publish a file named sparrow-ai-verify.txt at the root of that domain, containing the token we give you. We fetch that file and compare it.

Passing verification is your representation that you own the domain or are authorised by its owner to install a chatbot on it and to let us read its content. Verifying a domain you do not control is a breach of these terms and grounds for immediate termination.

On successful verification we automatically fetch and read the publicly accessible pages of that domain to seed its knowledge base. If there is content on your site you do not want the chatbot to know, remove it or keep it off public URLs before verifying.

5. Your content

You keep ownership of everything you give us — your website content, your uploaded PDFs, and the conversations on your widget. You grant us a limited, non-exclusive licence to store, process and transmit that content strictly to run the service for you: indexing it, sending it to our AI providers to generate answers, and showing it back to you in your dashboard. That licence ends when you delete the content or close your account, subject to the retention period in our Privacy Policy.

You are responsible for having the right to give us that content. Do not upload documents you are not licensed to use, and do not point SparrowAI at a website whose content is not yours to index.

Uploads are PDF files only. Other formats are not supported.

6. Plans, usage and what happens at the limit

Usage is measured in tokens — the units an AI model reads and writes. One token is roughly three-quarters of a word, counted across both the visitor's question and the chatbot's reply. Each plan includes a number of tokens per calendar month and a maximum number of verified websites.

• Your allowance resets on the 1st of each calendar month. Unused tokens do not carry forward.
• Going over the limit never creates a bill. When you exhaust your monthly tokens, your chatbot stops replying to visitors until the next month begins or you upgrade. We will never invoice you for overage you did not agree to in advance.
• Plans marked unlimited have no token or website cap, but remain subject to the fair-use rule below.
• The website limit is counted against your verified websites.

Fair use. Unlimited does not mean unbounded. If usage on an unlimited plan is so far beyond normal business use that it degrades the service for others, or looks automated rather than human, we may contact you to agree a limit, and may throttle traffic in the meantime.

7. Pricing, payment and taxes

• All prices are shown on our pricing page in Indian Rupees (INR) and are payable in advance.
• Plans are one-time purchases for a fixed duration, not auto-renewing subscriptions. We do not store your card and we do not charge you again automatically. When a plan expires you simply stop having its allowance until you buy another.
• Payments are processed by Razorpay. Your card, UPI or bank details are handled by Razorpay and never reach our servers — we only receive a payment reference, the amount and whether it succeeded.
• Listed prices are inclusive of applicable taxes. Any tax that applies to you and is not collected by us remains your responsibility.
• We may change prices at any time. A price change never affects a plan you have already paid for.

Cancellation and refunds are covered separately in our Cancellation & Refund Policy. Delivery of what you buy is covered in our Shipping & Delivery Policy.

8. How you may not use SparrowAI

Our Acceptable Use Policy forms part of these terms and lists what is prohibited. In short: nothing illegal, nothing deceptive, nothing that harms your visitors, and nothing that attacks the service or the people using it.

9. AI answers are not guaranteed to be correct

The chatbot generates language statistically. It can be wrong, incomplete or confidently mistaken, even when your source material is accurate. This is a property of the technology, not a defect we can promise to remove.

Answers your chatbot gives to your visitors are published under your brand, on your website. You are responsible for them, including for any commitment, price, discount, legal, medical or financial statement the chatbot appears to make. Do not use SparrowAI as the sole channel for advice where being wrong causes real harm. See our Disclaimer for the full position.

10. Availability and changes to the service

We work to keep SparrowAI available, but we do not offer a guaranteed uptime level and no service-level agreement applies unless we have signed one with you separately. The service may be unavailable during maintenance, during failures at our hosting or AI providers, or for reasons outside our control.

We may add, change or remove features. If we remove something you depend on and you have an unexpired paid plan, contact us and we will discuss a fair outcome.

11. Suspension and termination

We may suspend or terminate your account or any registered website if:

• you breach these terms or the Acceptable Use Policy;
• you have not paid an amount you owe;
• we are required to by law, or by our hosting or AI providers;
• your usage is damaging the service for other customers.

Where the situation allows it, we will warn you first and give you a chance to fix it. For serious or illegal misuse we may act immediately.

You can stop using SparrowAI at any time by removing the widget from your website and deleting your websites in the dashboard. To close your account entirely and have your data removed, write to dev.leftnote@gmail.com — see the Privacy Policy for what happens to your data then.

12. Intellectual property

SparrowAI, its dashboard, its widget script and its branding remain ours. These terms give you a licence to use the service, not ownership of any part of it. You may not copy, resell, reverse-engineer or white-label SparrowAI as your own product without written permission.

You may, of course, style the widget to match your brand using the theming options provided.

13. Limitation of liability

To the maximum extent permitted by law:

• SparrowAI is provided "as is". We make no warranty that it will be uninterrupted, error-free, or that its answers will be accurate or fit for any particular purpose.
• We are not liable for indirect or consequential loss — including lost profits, lost sales, lost data, reputational harm, or loss arising from something your chatbot said.
• Our total liability to you for all claims arising in any twelve-month period is limited to the amount you actually paid us in that period. If you are on the free plan, that amount is nil.

Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

14. Indemnity

You agree to cover us against claims, damages and reasonable legal costs arising from your use of SparrowAI in breach of these terms — in particular claims that your content infringes someone's rights, that you installed the widget on a domain you did not control, or that your chatbot's answers caused loss to one of your visitors.

15. Third parties we rely on

Running SparrowAI means using other companies' services: Google for sign-in, Razorpay for payments, AI model providers for generating answers, and hosting and analytics providers. Their handling of data is described in our Privacy Policy. We choose them carefully but we are not responsible for their own outages or acts.

16. Events outside our control

Neither party is liable for failing to perform because of events beyond reasonable control — including internet or power failure, acts of government, natural disaster, war, or the failure of a provider we depend on.

17. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Ranchi have exclusive jurisdiction over any dispute, and you and we both submit to them.

Before starting proceedings, please raise the issue with us first — most disagreements are cheaper and faster to settle by email. See the grievance section below.

18. General

• Whole agreement. These terms, together with the Privacy Policy, Acceptable Use Policy, Refund Policy, Delivery Policy, Cookie Policy and Disclaimer, are the entire agreement between us.
• Severability. If a clause is found unenforceable, the rest stays in force.
• No waiver. If we do not enforce a right immediately, we have not given it up.
• Assignment. You may not transfer your account without our consent. We may transfer these terms to a company we later incorporate to operate SparrowAI, on notice to you and without reducing your rights.
• Notices. We contact you at the email on your account. You contact us at dev.leftnote@gmail.com or through the contact page.

Grievance redressal

If anything in this policy has not been honoured, or you are unhappy with how your data or your payment has been handled, write to our Grievance Officer. We acknowledge every complaint within 2 working days and aim to resolve it within 30 days.

Changes to this policy

We may update this page as the service changes or the law does. The "last updated" date at the top always reflects the current version. If a change materially reduces your rights we will email the address on your account before it takes effect. Continuing to use SparrowAI after a change means you accept the updated terms.