Cancellation & Refund Policy

In this document, "we", "us" and "SparrowAI" mean Abhinav Kumar Shukla. "You" means the person or organisation holding a SparrowAI account. "Your visitors" means the people who use the chat widget on your website — they are your users, not ours.

The short version

1. Why plans are non-refundable

A SparrowAI plan is a digital service that is delivered in full the moment payment succeeds. Your token allowance is credited immediately, your website limit is raised immediately, and your chatbot begins answering visitors immediately. There is nothing to return and no way to un-consume the AI capacity a plan has already used.

Because of that, we put the trial before the payment rather than after it. The free plan is not a countdown — it does not expire, it needs no card details, and it gives you the same features, the same theming options and the same dashboard as a paid plan. The only difference is how much conversation and how many websites you get. Please use it to satisfy yourself that SparrowAI works for your website before paying.

2. When we will refund you

These are unconditional. You do not have to argue for them:

1. Duplicate payment. You were charged more than once for the same plan — a double click, a retried payment, a browser that submitted twice. We refund every extra charge in full.
2. Money taken but plan not activated. Your bank shows a debit but your account did not receive the plan. Tell us and we will either activate the plan or refund it in full, whichever you prefer.
3. Charged in error by us. Any amount taken that you did not authorise, or that does not match the price shown at checkout, is refunded in full.
4. We terminated your account without cause. If we close or suspend your paid account for a reason that is not a breach of our Terms or Acceptable Use Policy, we refund the unused portion of your plan on a pro-rata basis.

3. When we will not

• Change of mind after the plan is active.
• Unused tokens. Allowances reset on the 1st of each month and are not refundable, transferable or carried forward.
• You did not get round to installing it. The plan was available to you for the whole period.
• The plan expired unused. Plans run for a fixed duration whether or not you use them.
• Upgrading. Buying a higher plan does not refund the one you are on; the new plan simply replaces it.
• Dissatisfaction with the quality of AI answers. The free plan exists precisely so you can judge this before paying. AI replies are generated statistically and can be wrong — see our Disclaimer.
• Your account was suspended for breaching our terms.
• Outages at a third-party provider — your hosting, your domain registrar, an AI model provider or a payment gateway.

None of this stops you asking. If something has genuinely gone wrong, write to us and explain it. We would rather fix a real problem than defend a paragraph.

4. Cancelling a plan

There is no subscription to cancel. We do not store your payment details and we never charge you again automatically, so simply not buying another plan is a complete cancellation.

If you want to stop mid-period, you can remove the widget from your website or deactivate your registered websites at any time. Your plan will run to its expiry date and then lapse. Stopping early does not create a refund, other than in case 4 above.

To close your account entirely and have your data deleted, see the Privacy Policy.

5. How to ask for a refund

Write to dev.leftnote@gmail.com, or use the contact form and pick Billing or payment. Include:

• the email address on your SparrowAI account;
• the date and amount of the payment;
• the Razorpay payment or order reference, which is on your payment history page and in the receipt Razorpay emailed you;
• what went wrong.

Please raise duplicate or failed-payment cases within 7 days of the charge. Later than that is still worth asking, but it takes longer to trace at the gateway.

6. What happens then

1. We acknowledge your request within 2 working days.
2. We investigate and tell you our decision within 7 working days. If we need longer we will say so and why.
3. Approved refunds are initiated through Razorpay to the original payment method — we cannot send a refund anywhere else.
4. Once initiated, the money typically reaches your account in 5 to 10 working days. That leg is controlled by Razorpay and your bank, not by us.

Refunds are made in INR, for the amount originally received. Any bank or currency-conversion charge your own bank applies is outside our control.

7. Please talk to us before raising a chargeback

If you dispute a charge with your bank without contacting us first, the gateway freezes the case and it takes far longer to resolve than an email would have. Where a chargeback is raised on an account that is in breach of our terms, we may suspend the account while the dispute is open.

Grievance redressal

If anything in this policy has not been honoured, or you are unhappy with how your data or your payment has been handled, write to our Grievance Officer. We acknowledge every complaint within 2 working days and aim to resolve it within 30 days.

Changes to this policy

We may update this page as the service changes or the law does. The "last updated" date at the top always reflects the current version. If a change materially reduces your rights we will email the address on your account before it takes effect. Continuing to use SparrowAI after a change means you accept the updated terms.