Shipping & Delivery Policy

In this document, "we", "us" and "SparrowAI" mean Abhinav Kumar Shukla. "You" means the person or organisation holding a SparrowAI account. "Your visitors" means the people who use the chat widget on your website — they are your users, not ours.

1. Nothing is physically shipped

SparrowAI is a software service delivered entirely over the internet. There is no physical product, no packaging and no courier. We do not ask for a shipping address and we never charge shipping, handling or delivery fees.

This page exists because payment providers require a delivery policy from every merchant. For a service like ours, "delivery" means your plan becoming active on your account.

2. What you receive when you pay

Paying for a plan gives you, on the account you paid from:

• that plan's monthly token allowance — the amount of conversation your chatbot can handle;
• that plan's limit on how many verified websites you can run;
• continued access to the dashboard, the widget script, document uploads, theming and analytics, which are available on every plan including the free one.

3. When it is delivered

Immediately. The moment Razorpay confirms your payment, your plan is activated automatically and its allowance applies to your chatbot from the next message onwards. There is no processing queue and no waiting period.

If your browser closes or your connection drops during checkout, the activation still happens: Razorpay notifies our servers directly, and that notification — not your browser — is what we treat as the source of truth. A payment that succeeded will activate even if you never saw the success page.

4. How to confirm delivery

You can verify your plan is live in three places:

• your billing page shows the active plan and its token allowance;
• your payment history shows the payment marked as successful;
• Razorpay emails you a receipt for the transaction.

5. How long it lasts

Each plan runs for the fixed duration shown on the pricing page at the time you bought it, starting from the moment of activation. Token allowances reset on the 1st of each calendar month within that period.

Plans do not renew automatically. When the period ends the plan simply lapses and your account returns to the free allowance. We do not keep your card and we will not charge you again without you choosing to buy.

6. If your plan does not activate

If your payment succeeded but your account still shows the old plan, first reload the billing page — activation can land a few seconds behind the gateway. If it is still wrong after a few minutes, contact us at dev.leftnote@gmail.com with the Razorpay payment reference from your receipt. We will either activate the plan or refund the payment in full, whichever you prefer. See the Cancellation & Refund Policy.

7. What delivery does not include

Buying a plan raises your limits. It does not, by itself, put a chatbot on your website — that requires you to register the website, verify that you control the domain by publishing our verification file, and paste our <script> tag into your pages. Those steps are yours to complete and are the same on the free plan.

Delivery also depends on things outside our control: your website being reachable, your domain resolving, and your hosting allowing our script to load. We are happy to help you get it working — that is what support is for — but a plan is delivered when the allowance is credited, not when your site is configured.

8. Where we deliver

Anywhere the internet reaches. SparrowAI can be used from any country, though we bill in Indian Rupees (INR) and these policies are governed by Indian law.

Grievance redressal

If anything in this policy has not been honoured, or you are unhappy with how your data or your payment has been handled, write to our Grievance Officer. We acknowledge every complaint within 2 working days and aim to resolve it within 30 days.

Changes to this policy

We may update this page as the service changes or the law does. The "last updated" date at the top always reflects the current version. If a change materially reduces your rights we will email the address on your account before it takes effect. Continuing to use SparrowAI after a change means you accept the updated terms.